Returns Policy

At PJS Direct, we want you to be fully satisfied with your purchase. If for any reason you are not, our returns process is here to help.

Return Window

You may return most items within 14 calendar days of delivery.

Return Method & Cost

• Returns are free of charge.
• Products must be unused, in original packaging, and securely packed.
• All returns are at the buyer’s risk until received and approved by us.

How to Initiate a Return

To request a return, contact our team:

• Email: [email protected]
• Phone: 01634 565005 or 07471 237252
• Or use our Contact Form to request a return authorization.

Returns must be pre-authorised by our customer service team in writing before sending the product back.